Privacy & Policy

Corkcicle Malaysia (“we”, “us”, “our”) is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

It also outlines the basic terms for using our website.


1. Information We Collect

We may collect the following information when you interact with our website:

Personal details:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

Order information:

  • Order history

  • Payment details (processed securely by third-party payment providers)

Website usage data:

  • IP address

  • Device and browser information

  • Pages visited and browsing activity

Marketing preferences:

  • Your preferences for receiving updates or promotions

 

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Handle payments and customer support

  • Communicate with you about your order or inquiries

  • Improve our website and services

  • Send marketing updates (only if you opt in)

  • Help prevent fraud or misuse

 

 

3. Sharing of Information

We only share your information with trusted service providers who help us operate our business, such as:

  • Payment processors

  • Delivery and logistics partners

  • Website and IT service providers (e.g. Shopify)

  • Marketing and analytics tools

These partners are required to handle your data securely and use it only for the services they provide. We do not sell your personal data.

 

 

4. Cookies

We use cookies to:

  • Improve your browsing experience

  • Understand website performance and usage

  • Support personalised content and marketing

You can disable cookies in your browser settings, but some parts of the website may not function properly.

 

 

5. Data Security

We take reasonable steps to protect your personal data from loss, misuse, or unauthorised access. While we do our best, no online system can be guaranteed to be 100% secure.

 

 

6. Data Retention

We keep your personal data only as long as necessary to:

  • Fulfil your orders and provide services

  • Meet legal and regulatory requirements

 

 

7. Your Rights (PDPA)

You may:

  • Request access to your personal data

  • Request corrections to your information

  • Withdraw consent for marketing communications

  • Request deletion of your data (where applicable)

To make any of these requests, please contact us.

 

 

8. Third-Party Links

Our website may include links to other websites. We are not responsible for their content or privacy practices, so we encourage you to review their policies separately.

 

 

9. Marketing Communications

If you choose to receive updates from us, you may get information about promotions, products, or campaigns. You can unsubscribe anytime using the link in our emails.

 

 

10. Use of Website (Terms of Use)

By using the Corkcicle Malaysia website, you agree to use it responsibly and for lawful purposes.

All content on this website, including product images, branding, text, and design, belongs to Corkcicle Malaysia and may not be copied, reused, or distributed without permission.

You agree not to misuse the website, including attempting to disrupt its performance, access it unlawfully, or use it for fraudulent activities. We may restrict or suspend access if misuse is detected.

If you submit content such as reviews or feedback, you allow us to use and display it on our platforms. You also confirm that your content does not infringe on any rights or contain unlawful material.

If you create an account, you are responsible for keeping your login details secure and for all activity under your account.

We may update these terms from time to time. Continued use of the website means you accept any updates.

These terms are governed by the laws of Malaysia.

 

 

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of the website means you accept the updated version.

 

 

12. Contact Us

If you have any questions or requests about your personal data or these terms, feel free to contact us:

Email:  corkcicleteam@gmail.com
Business Address: Unit 9-10, Mercu Aspire, 3, Jalan Bangsar, KL Eco City, 59200 Kuala Lumpur, Federal Territory of Kuala Lumpur
Phone: +60 10-229 6519