1. What payment methods do you accept?
We accept major credit and debit cards, FPX online banking, and selected e-wallets. All payments are securely processed for your peace of mind.

2. Can I change or cancel my order after placing it?
We process orders promptly to ensure timely delivery. As such, changes or cancellations may not always be possible. Please contact us as soon as possible, and we will do our best to assist.

3. Will I receive an order confirmation?
Yes, a confirmation email will be sent to you once your order has been successfully placed.

1. How long does delivery take?

Orders are shipped within 1–3 working days after payment confirmation. Delivery typically takes:
           ~West Malaysia: 2–3 working days
           ~East Malaysia: 8–15 working days

2. Do you offer international shipping?

Currently, we only deliver within Malaysia. We are working towards expanding our shipping options in the future.

3. How can I track my order?

Once your order has been dispatched, a tracking link will be sent to you via email.

4. What happens if my parcel cannot be delivered or is lost?

If delivery fails due to an incorrect or incomplete address, reshipping fees may apply. For lost parcels, we will assist in initiating an investigation with the courier. Final resolution, including any compensation, is subject to the courier’s policies.

1. What is your return policy?

Returns are accepted within 7 days of receiving your order, provided the item is unused and in its original condition.
*Please note that personalised or customised items (e.g. engraved products) are non-refundable, unless there is a manufacturing defect.

2. Can I exchange a product?

Yes, exchanges are available. Please contact us, and our team will guide you through the process.

3. Are returns free?

Return shipping fees may apply unless the item received is defective or incorrect.

1. Are your products safe to use?
Yes, all products are made using high-quality, food-safe materials.

2. How do I clean my bottle or tumbler?

We recommend hand washing with warm, soapy water to maintain the product’s quality and longevity.

3. Are your products dishwasher safe?

Some products are dishwasher safe, however, hand washing is recommended for best care. Please refer to the product page for specific instructions.

1. Do your products come with a warranty?
Yes, all our products come with a 12-month limited warranty covering manufacturing defects in materials and workmanship from the date of purchase.

2. What does the warranty cover?

The warranty covers manufacturing defects that affect the functionality of the product. This includes issues such as defects in materials or workmanship under normal use.

The warranty does not cover:

      - Normal wear and tear

      - Cosmetic damage (e.g. scratches, dents, fading)

      - Damage caused by misuse, improper handling, or accidents

      - Damage resulting from unauthorised modifications or repairs

3. How do I make a warranty claim?

To submit a warranty claim, please contact our customer support team with:
    - Your order number or proof of purchase

    - A description of the issue

    - Photos or videos clearly showing the defect

Our team will review your claim and advise on the next steps. If approved, we will arrange for a replacement or appropriate resolution. 

Corkcicle Malaysia reserves the right to determine the validity of all warranty claims.

1. How can I contact your customer service team?
You can reach our customer service team through the following channels:
 - WhatsApp

 - Facebook Messenger

 - Instagram Direct Message (DM)

 - Email

For further assistance, you may also visit our Contact Us page — Click Here to get in touch.

2. What information should I provide when contacting support?

To help us assist you more efficiently, please include your order number (if applicable), along with a clear description of your enquiry or issue. Supporting photos or videos are encouraged where relevant.

3. What are your customer service response times?

Our team aims to respond within 24–48 working hours, excluding weekends and public holidays.

1. Do you restock sold-out items?
Selected items are restocked periodically, subject to availability. We recommend following our social channels or subscribing to our updates to stay informed.

2. Do you offer bulk or corporate orders?

Yes, we offer bulk and corporate orders for events, gifting, and team needs. Customisation options are available depending on order quantity. Please contact us for more details and a quotation.

3. Do you offer personalisation or engraving services??

Yes, we offer customisation and personalisation services, including engraving, for selected products. Availability and lead time may vary depending on the order. Please contact us for more details.