Shipping policy
SHIPPING POLICY
Last updated: 15 September 2026
Shipping Destinations
Corkcicle Malaysia currently delivers only within Malaysia. We do not offer international shipping at this time.
Order Processing
Orders are normally processed within 1–2 working days after payment has been successfully confirmed.
Working days are Monday to Friday, excluding Malaysian public holidays. Orders placed during weekends or public holidays will begin processing on the next working day.
Processing may take slightly longer during major sales, promotional campaigns or festive periods.
West Malaysia
Standard shipping to West Malaysia is free.
Estimated delivery time is 1–4 working days after the order has been processed and dispatched, depending on the courier service and delivery location.
East Malaysia
Estimated delivery time to Sabah, Sarawak and Labuan is 3–7 working days after the order has been processed and dispatched.
Shipping charges for East Malaysia apply and will be calculated based on the order and delivery location. The applicable shipping charge will be displayed at checkout before payment is completed.
Courier Service and Tracking
We may use different courier companies depending on the delivery destination, parcel size and service availability.
Tracking information will be provided after the order has been dispatched, where available. Please allow some time for the courier’s tracking system to update.
Delivery Times
All delivery times are estimates and are separate from our 1–2 working-day order-processing time.
Delivery may be delayed because of severe weather, public holidays, courier disruptions, incorrect delivery information or other circumstances outside our reasonable control.
Delivery Information
Customers are responsible for providing a complete and accurate recipient name, delivery address and telephone number.
Please contact us immediately if you notice an error in your delivery information. We cannot guarantee that the information can be changed after an order has been processed or dispatched.
Additional delivery or redelivery charges resulting from incorrect or incomplete information may be charged to the customer.
Missing or Damaged Parcels
If your parcel has not arrived within the estimated delivery period, please check the tracking information before contacting us.
If your parcel arrives damaged, please retain the product and all packaging and contact us as soon as possible with your order number and photographs or videos of the damage.
Contact Us
For shipping-related questions, contact:
Corkcicle Malaysia
Email: Corkcicleteam@gmail.com
Telephone: +60 10-229 6519