Terms of service

TERMS OF SERVICE

Last updated: 15 September 2026

OVERVIEW

This website and online store are operated by Minebottles Sdn. Bhd. (Company Registration No. 202301008105 (1502026-V)), trading as Corkcicle Malaysia. Throughout these Terms of Service, “Corkcicle Malaysia”, “we”, “us” and “our” refer to Minebottles Sdn. Bhd.

We operate this website, including its information, content, features, products and related services (collectively, the “Services”). Our online store is powered by Shopify, which enables us to provide the Services to you.

By visiting our website, creating an account, placing an order or otherwise using the Services, you agree to these Terms of Service, our Privacy Policy at https://corkcicle.my/policies/privacy-policy and our Refund Policy at https://corkcicle.my/policies/refund-policy.

If you do not agree with these terms and policies, please do not use the Services.

SECTION 1 – ELIGIBILITY AND ACCOUNTS

You must be at least 18 years old, or have the permission and supervision of a parent or legal guardian, to make a purchase through our online store.

You agree to provide accurate, current and complete information when creating an account or placing an order, including your contact, billing and delivery information.

You are responsible for keeping your account login details confidential and for activity conducted through your account. Please contact us promptly if you believe your account has been used without authorization.

SECTION 2 – PRODUCT INFORMATION

We make reasonable efforts to display our products, colours, measurements, features and descriptions accurately. However, the appearance of colours may vary depending on your device, screen settings and lighting conditions.

Product images are for illustration purposes. Minor variations in colour, finishing, packaging or appearance may occur and will not necessarily be considered a defect.

Product descriptions, availability and specifications may be updated without prior notice. Any changes will not affect orders that have already been accepted, unless required to correct an error or agreed with the customer.

We reserve the right to discontinue products and reasonably limit purchase quantities.

SECTION 3 – ORDERS AND CANCELLATIONS

Placing an order constitutes an offer to purchase the selected products. Receiving an automated order confirmation does not necessarily mean that the order has been accepted.

An order is accepted when we confirm that it has been processed or dispatched. We reserve the right to reject or cancel an order for legitimate reasons, including:

  • A product being unavailable
  • An incorrect price or product description
  • Suspected fraud or unauthorized payment
  • An inability to deliver to the address provided
  • A breach of these Terms of Service

If we cancel an order after receiving payment, we will refund the amount paid using the original payment method.

Please check your order carefully before submitting it. If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee changes or cancellations after an order has been processed or dispatched.

SECTION 4 – PRICES, PROMOTIONS AND PAYMENT

All prices displayed on our website are in Malaysian Ringgit (MYR), unless stated otherwise.

The price charged will be the price shown at checkout when the order is placed. Any applicable delivery charges, taxes or other charges will be displayed before payment is completed.

Prices, discounts and promotional offers may change without notice. Promotions may be subject to separate conditions, including eligibility periods, minimum spending requirements, excluded products and restrictions on combining discounts.

Prices on our website may differ from those available through physical stores, marketplaces or other third-party sales channels.

You agree to provide valid and authorized payment information. Your order may be delayed or cancelled if payment cannot be authorized or verified.

SECTION 5 – SHIPPING AND DELIVERY

Available delivery locations, delivery charges and estimated delivery times will be shown during checkout or elsewhere on our website.

Delivery times are estimates and may be affected by courier delays, public holidays, severe weather, operational disruptions or other circumstances outside our reasonable control.

You are responsible for providing a complete and accurate delivery address. Additional delivery costs resulting from an incorrect or incomplete address may be charged to you where appropriate.

Risk of loss or damage generally passes to you when the order is delivered to the address provided, subject to your rights under applicable Malaysian law.

Please contact us promptly if your parcel has not arrived within the expected period or arrives damaged.

SECTION 6 – RETURNS, REFUNDS AND EXCHANGES

Returns, refunds and exchanges are handled in accordance with our Refund Policy:

https://corkcicle.my/policies/refund-policy

Our Refund Policy forms part of these Terms of Service. Nothing in these terms limits any rights or remedies available to consumers under applicable Malaysian law.

SECTION 7 – INTELLECTUAL PROPERTY

The website and its content—including text, graphics, photographs, videos, layouts, designs and software—are owned by or licensed to Minebottles Sdn. Bhd., its affiliates, licensors or content providers and are protected by applicable intellectual-property laws.

Corkcicle names, logos, product names and related trademarks belong to their respective trademark owners and are used with authorization or under applicable licensing arrangements.

You may access and use our website for personal, non-commercial purposes. You must not reproduce, distribute, modify, publish, sell, exploit or commercially use any website content without prior written permission from the relevant rights holder.

SECTION 8 – THIRD-PARTY SERVICES AND LINKS

Our Services may include tools, payment services, applications or links provided by third parties.

We do not control third-party websites or services and are not responsible for their content, security, availability or practices. Your use of third-party services may be subject to separate terms and privacy policies.

Please review the relevant third-party terms before using their services or providing them with personal information.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Corkcicle Malaysia is powered by Shopify, which provides the technology that enables us to operate our online store.

Purchases made through our store are transactions directly between you and Minebottles Sdn. Bhd. Shopify is not the seller of our products and is not responsible for fulfilling orders, managing returns or providing product support.

SECTION 10 – PRIVACY

Personal information collected through the Services is handled in accordance with our Privacy Policy:

https://corkcicle.my/policies/privacy-policy

Because Shopify hosts our store, Shopify may process certain personal information to provide and improve its services. Shopify’s privacy information is available at:

https://www.shopify.com/legal/privacy

SECTION 11 – REVIEWS AND FEEDBACK

If you submit reviews, photographs, comments, suggestions or other content to us, you confirm that you have the right to submit that content and that it does not violate any law or third-party right.

You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish and display submitted content for operating, improving and promoting our business and Services.

We may remove content that is unlawful, misleading, offensive, abusive, infringing or otherwise inappropriate.

SECTION 12 – PROHIBITED USES

You must not use the Services:

  • For any unlawful, fraudulent or malicious purpose
  • To infringe our rights or the rights of another person
  • To submit false or misleading information
  • To distribute viruses, malicious code, spam or unauthorized advertising
  • To interfere with the security or operation of the website
  • To collect another person’s information without authorization
  • To impersonate another person or organization
  • To access restricted parts of the Services without authorization
  • To reproduce or commercially exploit the Services without permission

We may restrict or terminate access where we reasonably believe these terms have been violated.

SECTION 13 – ERRORS AND AVAILABILITY

Occasionally, our website may contain typographical errors, incorrect prices, inaccurate descriptions or outdated availability information.

We may correct errors and update information. If an error affects an order you have placed, we will contact you and provide an appropriate option, which may include confirming the corrected order or receiving a refund.

SECTION 14 – WARRANTIES AND LIMITATION OF LIABILITY

We aim to provide accurate information and reliable Services, but we do not guarantee that the website will always be uninterrupted, secure or free from technical errors.

To the fullest extent permitted by law, we will not be liable for indirect, incidental, special or consequential losses resulting from the use of the website or Services.

Nothing in these Terms of Service excludes or limits:

  • Rights or guarantees that cannot lawfully be excluded
  • Liability for fraud or fraudulent misrepresentation
  • Liability for death or personal injury caused by negligence
  • Any liability that cannot be excluded under applicable Malaysian law

Products purchased through our store remain subject to applicable consumer guarantees and protections.

SECTION 15 – INDEMNIFICATION

To the extent permitted by law, you agree to indemnify Minebottles Sdn. Bhd. against third-party claims, losses or reasonable expenses resulting from your unlawful use of the Services, your material breach of these terms or your infringement of another person’s rights.

SECTION 16 – TERMINATION

We may suspend or terminate your access to the Services if you materially breach these terms, engage in fraudulent activity or misuse the website.

Any rights and obligations that should reasonably continue after termination—including intellectual-property, liability and payment provisions—will remain effective.

SECTION 17 – SEVERABILITY, WAIVER AND ENTIRE AGREEMENT

If any provision of these terms is determined to be unlawful or unenforceable, the remaining provisions will continue to apply.

Our failure to enforce a provision immediately does not waive our right to enforce it later.

These Terms of Service and the policies referenced within them constitute the agreement between you and us concerning your use of the Services.

SECTION 18 – GOVERNING LAW

These Terms of Service are governed by the laws of Malaysia.

Any dispute will be subject to the jurisdiction of the courts of Malaysia, without limiting any consumer rights or dispute-resolution options available under applicable law.

SECTION 19 – CHANGES TO THESE TERMS

We may update these Terms of Service by publishing a revised version on this website. The “Last updated” date will show when the latest revision took effect.

Where required by law, we will provide reasonable notice of material changes. Changes will not unfairly alter the terms of an order already accepted.

SECTION 20 – CONTACT INFORMATION

Questions about these Terms of Service may be directed to:

Minebottles Sdn. Bhd.
Company Registration No. 202301008105 (1502026-V)
Trading as Corkcicle Malaysia

9-10, Mercu Aspire 3
Jalan Bangsar, KL Eco City
59200 Kuala Lumpur
Malaysia

Email: Corkcicleteam@gmail.com
Telephone: +60 10-229 6519
Website: https://corkcicle.my