Refund policy

30-Day Return Policy

We accept return requests for eligible products within 30 days after the product has been delivered.

To qualify for a change-of-mind return, the product must be unused, unwashed, undamaged and in the same condition in which it was received. It must include its original packaging, labels and all accompanying parts or accessories. A receipt or other proof of purchase is also required.

How to Request a Return

To request a return, email Corkcicleteam@gmail.com with:

  • Your name and order number
  • The product you wish to return
  • The reason for the return
  • Photographs or videos, if the product is damaged, defective or incorrect

Please wait for our approval and return instructions before sending the product.

Approved returns must be sent to:

Corkcicle Malaysia
No. 29, Jalan Sumazau 3B
Bandar Bukit Raja
41050 Klang
Selangor, Malaysia

Products returned without prior approval may not be accepted.

Change-of-Mind Returns

For an approved change-of-mind return, the customer is responsible for arranging and paying the return shipping cost. Return shipping costs will not be reimbursed.

We recommend using a trackable delivery service and retaining the shipping receipt until the return has been completed.

Damaged, Defective or Incorrect Products

Please inspect your order after receiving it. Contact us as soon as possible if the product is damaged or defective, or if you received the wrong product.

Once the issue has been verified, Corkcicle Malaysia will arrange and cover the return shipping cost when a return is required. Depending on the circumstances, we will provide an appropriate replacement, refund or other remedy.

Nothing in this policy excludes or limits any rights or remedies available to customers under applicable Malaysian consumer law.

Non-Returnable Products

The following products are not eligible for change-of-mind returns:

  • Products clearly identified as Sale, Clearance or Final Sale at the time of purchase
  • Personalized, customized or engraved products
  • Products that have been used, washed or damaged after delivery
  • Products returned without their original packaging, parts or accessories

Using a general promotional or welcome discount code does not make a product non-returnable unless the product itself was clearly identified as Sale, Clearance or Final Sale.

These exclusions do not apply when a product is damaged, defective or incorrectly supplied, or when the customer is entitled to a remedy under applicable law.

Exchanges

We do not provide direct exchanges. For an eligible product, please request a return. After the return has been accepted, you may place a separate order for the replacement product.

Refunds

We will notify you after we receive and inspect your returned product. We will then inform you whether the refund has been approved or rejected.

If approved, the purchase price of the accepted product will be refunded automatically to the original payment method within 10 business days. Your bank or payment provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact us at Corkcicleteam@gmail.com.